The function of competitive intelligence in South African insurance post-COVID-19 outbreak
S. Afr. J. Inf. Manag.; 26 (1), 2024
Background: Competitive intelligence (CI) involves monitoring competitors and providing organizations with actionable and meaningful intelligence. Some studies have focused on the role of CI in other industries post-COVID-19 pandemic.
Objectives: This article aims to examine the impact of COVID-19 on the...