Transforming Policy into Justice: The Role of Health Advocates in Mozambique
Ano de publicação: 2016
Despite expanding policy commitments in many poor countries, health care is often a failure at the
point of delivery. Lack of information, poor enforcement, and power dynamics prevent those whose
rights have been violated from pursuing redress. In Mozambique, grassroots health advocates work to
address this gap between policy and reality by blending approaches known as legal empowerment and
social accountability. They raise awareness of health policy, support clients to seek redress for grievances,
and facilitate problem-solving dialogues between communities and health facility staff. In three years we
have seen communities begin to overcome a culture of silence. Twenty-one advocates and their clients
have achieved redress to over a thousand grievances across 27 health facilities. These cases have resulted
in improvements to access, infrastructure, and provider performance. Advocates have supported village
health committees to transform themselves from collections of names on a list into active agents for
change. Advocates should not be trained and left alone—they are most effective when integrated into
a vertical team that provides continuous support and supervision, and that can engage higher levels
of authority to solve tough cases. Aggregate data from cases handled by health advocates provides
unique insight into how health policy is working in practice. We draw on that information to advocate
for systemic changes that affect the entire country, like better policies for combatting bribery and
stronger procedures for responding to grievances. We have found that legal empowerment and social
accountability practices interact synergistically. Our preliminary experience suggests that when people
are equipped to exercise their rights to health, even a poorly resourced system can improve.